It’s a puzzle to know why some of the most popular and frequently used websites have annoying little features that can’t possibly have been overlooked for so long? I'm impressed by their search criteria, there storage capacity, release cycles, innovation, marketing, the list goes on, but, where are the user feedback options for suggested usability improvements? Are our expectations too high?
So a short list on a few annoying features of some favoured sites and solutions which may make some small improvements.
Feature number 1:
Website: Facebook
Someone (hopefully a friend) comments on a posting on your wall, you don't post very often so laugh and chuckle at the responses, you want to comment on a particular comment, but other friends comment in the mean time, so the only option you have left at the end of the page is 'Write a comment' to the last comment or delete to the individual comments. Why can’t a response be added to an individual friend's comment? If the response comes at the end of a list of comeents it’s out of context, so why not have comment, opportunity for a response, new comment/new response etc?
Feature Number 2:
Website: Googlemail
I like so much about Gmail and Chrome but for a few irritations where it’s tried to be too clever. I'll explain....
No.1 : The concatenation of the mails seems helpful but not always, you never really know if it's a mail you've sent that is the last email in the group or if it's a response especially if someone else like your partner on a shared mail account has already read it, you have to look at the number of mails in the group and remember the mail you sent was the second one and the reply will therefore be the third one. To avoid the confusion you need to file away the email so that if you are expecting a response it is obvious as it starts a fresh group.
No.2 The frustrating way again that mail is concatenated. If I forward a mail to someone to say 'what do you think?' and they then reply to the original sender (who isn’t me), then the intermediary mail is also sent with virtually no knowledge to the sender. Unless you purposely go and delete attachments and the in-between messages then the whole lot gets forwarded and it isn’t obvious to the person sending it what the receiver will see.
Feature No.3:
Websites that ask you to input passwords or pins but never jump the curser to the next security box. Some of the banking sites do this brilliantly, but the rest are just frustrating as you tap in your most sacred economic details, and the next second you've been blocked from your pin and your account has been frozen for the next two weeks or your email account has gone into non-committal, go-away mode..... Why not have a max of two digits in each box, then move the curser, don't leave it in the same box?
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